Taking Service To The Next Level

When talking to prospective clients, one of the most significant pain points I hear most often is the lack of response when it comes to dealing with service-related issues. The team at SAGE Integration understands that you have made a significant investment in your electronic security systems to secure your most valued assets, and it should perform as promised.

Although we do our very best to ensure that our client's security systems run at their peak performance, technical or maintenance issues occasionally arise, requiring a hassle-free resolution. Our Platinum Shield Protection Plan, our only service plan, which includes 24 hours a day, seven days a week, 365 days a year, phone, and service support.

We work directly with our clients to assess their service needs to ensure we meet those needs when it comes to responding to critical equipment or system failures, non-emergency calls, and providing essential preventive maintenance programs.

Like your car, that needs its oil changed, tires rotated, and breaks adjusted to operate at optimal performance, you need to pay the same attention to your security systems. The problem is that most people forget to schedule their preventive maintenance service. But not SAGE, our state-of-the-art service tracking and system health monitoring software ensure that, at a minimum, that annual preventive maintenance programs, software upgrades, and system firmware upgrades are completed.

There is nothing more embarrassing than going to pull a video clip or running a system report for your boss only to find that your system wasn't functioning correctly, and the report is not available. Or worst, there was a security breach that went unnoticed because of a faulty door alarm. Both of the scenarios mentioned above were preventable by merely monitoring the health of your security systems or conducting routine preventive maintenance.

The summer provides the perfect opportunity to conduct preventive maintenance to ensure that your security systems are working as designed. Contact SAGE today to learn how we are not just disrupting the physical security industry when it comes to delivering innovative technologies but also through our service and preventive maintenance program.

Author
Brian Glendon, Vertical Market Leader
SAGE Integration | bglendon@sageintegration.com | (860) 306-5836